Dataoutages News
Blackberry & Carrier Service Outage Information Center.
Dataoutages: Reach A Major Milestone.
Jan 29th
The bb-outage mail list has breached the 5000 member mark. Since December 2007, Dataoutages has been the focal point of news whenever fellow BlackBerry owners have experienced connection issues, and connection failures.
Blackberry Maintenance Notification – Canada January 17th, 2010
Jan 12th
The Rogers Enterprise Service Centre has been advised of the following planned maintenance activity
Notification Type: Planned (New)
Service Affected: GPRS/EDGE/HSDPA Blackberry/Blackberry Enterprise Server
Area Affected: National
Date: Sunday, January 17th, 2010
Start Time: 02:00 AM (EDT)
End Time: 06:00 AM (EDT)
Estimated Outage Length: 10 minutes
Work Summary: Rogers customer with Blackberry devices may be unable to send or receive messages during the maintenance. They may also be unable to register their device, roam in another location, or use other services such as Internet browsing. At the same time, BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during this maintenance.
BlackBerry Service Planned Maintenance – EMEA – Jan 16
Jan 11th
Received from one of UK network providers:
———————————————–
Dear Customer
There is planned maintenance within the European BlackBerry network scheduled for the 16th January within the time window of 0200 and 0600 GMT. RIM expect the duration of planned maintenance to be no more than 20 minutes.
This planned maintenance may result in temporary unavailability of BlackBerry data services, and end users may be unable to send and receive BlackBerry messages for a short time.
If you have any queries relating to this fault, please contact the X BlackBerry support team by replying to this email or calling on the usual telephone number, quoting Case Reference 5757508.
During the planned maintenance any questions from your end users should be directed initially to your own internal help-desk.
X apologises for any inconvenience caused.
Bell Mobility BlackBerry 9700 Internet Browsing Outage
Jan 6th
Bel Mobility customers using the “BlackBerry Bold 9700″ are not able to browse the internet using their main BB Internet Browser since about Friday Jan 1, 2010.
A master ticket has been opened at Bell Mobility for this issue. It is Ticket# 1939366 and 1938550
UPDATE: This issue has been resolved.
North/South America BIS Outage – 12-22-2009
Dec 22nd
A great number of users are reporting BBMessenger issues this afternoon, ranging all over North America and it appears South America also on all carriers. Data services seem to be affecting most users also.
As we get more information, we will post it here.
UPDATE: From our sources, RIM says the problem wll be fixed within a couple hours to a day max.
UPDATE #2:
AT&T Email… this should hold pretty true cross carriers:
Valued Customer,
This e-mail is to provide an update to a network problem that MAY affect your Mobile Service.
Trouble Ticket: TT000012693195
Severity: 1-High
Description of Issue: Degradation of RIM Blackberry services
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Dec 22 2009 04:30 PM PST
Symptoms you MAY experience: RIM Blackberry BES/BIS users may be unable to send/receive messages or may have difficulty connecting to the network.
End Time: Unknown
UPDATE: RIM is performing emergency maintenance on the RIM network which is expected to take 6-8 hours. During the maintenance little or no traffic is expected to pass. Next update will be sent after 6 AM.
Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Mobility Enterprise Customer Maintenance Center at 888-334-3787+PIN for more information.
UPDATE #3
“A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
“RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.”
UPDATE #4
Impact: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, integrating third-party email accounts, or viewing email attachments.
Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers.
Note: The Core Mail service for BlackBerry Infrastructure was unavailable as of 18:33 (EST).
Incident Window Start Date and Time: 22 December 2009 13:45:00 (EST).
Duration: Ongoing
% of Subscribers Affected: 100.00 (estimated)
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.
EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
Post your findings in the comments below.
RIM-bis-outage-17-12-2009
Dec 17th
We’re getting reports from all over the country that RIM’s BIS service is down right now. At this time we have no ETA on when this will be back up again.
Reply below if your having issues and also a ticket number so we can update our post.
Updated RIM Statement: RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning. Some customers may still experience delays as email queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience.
3G down in Michigan and Possibly other area’s
Dec 1st
Since 7:30am EST, 3G has been down on all 3G enabled devices, they are either showing EGDE and word is the iPhones are showing 3g. At this time there is no official word from AT&T on this issue.
If your having the same problems, please leave a comment below and your area.
T-mobile Outtage, Voice and Data
Nov 3rd
Reported By: Joseph Melnick
Various reports are coming in that T-Mobile is having a voice and data outage. Please reply below with what your seeing.
Sprint BIS Downtime: Sun 10/25, 2a-6a Eastern
Oct 21st
ALERT- THIS DOWNTIME HAS BEEN CANCELED.
We’ve received the following notification from Sprint re: BIS work this Sunday:
Maintenance Start Time: 0100 CT / 0200 ET, October 25, 2009
Maintenance End Time: 0500 CT / 0600 ET, October 25, 2009
Maintenance Summary: BlackBerry Internet Service v2.x – administrative update
Region Impacted: Nationwide
Subscribers affected: 100% of BIS subscribers
Estimated duration of impact: 30 minutes
Customer Impact (external impact): BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, integrating third-party email accounts, or viewing email attachments during the maintenance.
AT&T Data outage in Wilmington, DE
Oct 7th
Reported by: Brian Driscall
We are having problems in Wilmington, DE newer devices showing 3g (lower case), older devices showing edge (lower case). Called at&t and they confirmed the outage with no ETA.
The ticket number is 11941794
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