Reported by: David Guillaume
RIM seems to be having a outage that’s affecting the entire UK. At this time we do not have anymore information but as it comes in, we will update the post.
EDIT: Verified by RIM that there they “are having some difficulty with our EU BlackBerry Infrastructure”.
Comments are welcome below.
22 Comments
RIM have said that they have a gateway issue.
No fix time yet.
May be the same problem is affecting other servers in europe.
I have problem with my BES in Italy:(srp.it.blackberry.net & srp.eu).blackberry.net seems not to work.
Can anyone confirm this, please?
Thanks a lot.
In Germany there is no BB-Service avaible at the moment
By the way…every BES in Europe connects to the NOC in the UK!
SRP.eu.blackberry.com also has an issue in NL
Update.
The BIS service seems also not to work in Italy.
same problem in Switzerland
Service seems to be back just now
Update.
Everything is working now.
Our live server is based in UK our failure server is in Austria oh that didnt work then!
UK appears back up, however don’t know how stable the service is.
it would appear that the relay has come back online however it will take some time for all devices and servers to fully reconnect and restore usual service. I would give it a few hours …
Seems to be quite flakey still, not seeing any movement on delivering queued messages
Just spoken to RIM.
They logged my query with a specific ticket number, and say this issue is with their top support under reference BB122535
As just confirmed to me on the phone, this outage is covering the EMEA region, not just UK.
My BES Server (UK) SRP is currently disconnected. Had a brief reconnection around 15.04 BST, but it does not seem reliable at the moment.
RIM logged this as a ticket from me, and will email me when this is “fixed”. When I get that update, I will post it.
ours is working in the UK now (o2)
problem in Portugal no bis no pin-pin nothing
Our UK Voda connection has been stable since RIM came back 30 mins ago (15:00 BST). We are geographically very close to RIM’s NOC so that could have something to do with it.
Our BES is in Madrid, I am based in London and all is well since RIM came back online
Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.
Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0807]
Ticket Number: BB122535
Incident Window Start Date and Time: 28 April 2009 12:04:00 (GMT).
Duration: Ongoing
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.
EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
Still no official word from RIM, but just got this from o2
==========================
O2 regrets to inform you that a fault affecting our BlackBerry service was identified earlier this afternoon. This resulted in a loss of service to some of our customers. The fault is within RIM’s network. RIM & O2 engineers have been engaged and we have now been informed that service is restored.
Spoke to Voda 5 mins ago and they still had no new news and said it was ongoing. We are still fine since 15:00 BST.
Does anyone know if there is a problem with the blackberry netwaor today? as i don’t seem to be able to connect to the servers and recweive emails or access websites