Blackberry & Carrier Service Outage Information Center.
UK RIM Outage
Reported by: David Guillaume
RIM seems to be having a outage that’s affecting the entire UK. At this time we do not have anymore information but as it comes in, we will update the post.
EDIT: Verified by RIM that there they “are having some difficulty with our EU BlackBerry Infrastructure”.
Comments are welcome below.
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North/South America BIS Outage – 12-22-2009
about 2 months ago - 54 comments
A great number of users are reporting BBMessenger issues this afternoon, ranging all over North America and it appears South America also on all carriers. Data services seem to be affecting most users also.
As we get more information, we will post it here.
UPDATE: From our sources, RIM says the problem wll be fixed within a More >
RIM-bis-outage-17-12-2009
about 2 months ago - 55 comments
We’re getting reports from all over the country that RIM’s BIS service is down right now. At this time we have no ETA on when this will be back up again.
Reply below if your having issues and also a ticket number so we can update our post.
Updated RIM Statement:
RIM has isolated and resolved the issue More >
EU BlackBerry Service Outage
about 10 months ago - 1 comment
While all appears to be back in service at this point, there apparently was a short term BES and BIS data outage in the Europe/MiddleEast/Africa region for RIM.
This was confirmed by 2 UK carriers this morning. From our notices to the bb-outage-intl list, it looks like things went offline just before 08.00 GMT and were More >
The Funny Side Of RIM Outages
about 10 months ago - No comments
This has been going around and since it covers what we mainly deal with here on our sites, I thought I’d toss it up just for some humor.
[Via: http://crackberry.com/lighter-side-rim-outages]
httpv://www.youtube.com/watch?v=kqAf-_Nb_uA
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Blackberry National Outage – 4-13-2009
about 11 months ago - 2 comments
According to widespread geographic reports, there is currently a RIM data outage effecting several carriers across the United States.
From the Los Angeles area to Atlanta/Birmingham and NYC, there are reports of no email on AT&T, and similar reports on Verizon from New Jersey, T-Mobile in the Northwest as well.
BES IS working just fine but BIS More >
NA PIN/BBM issues between NA and UK (and possibly others)
about 11 months ago - No comments
Reported from: Jadey <jadey[at]blackberryforums.com>
There seems to be an issue with data between NA and UK (and possibly others) via PIN & therefore BBM.
Typical symptoms are that non-NA BBs can PIN/BBM devices in NA, but if NA BBs attempt a reply and/or new message, the non-NA contact appears unreachable in Blackberry messenger and no delivery status More >
AT&T: San Diego phone outages
about 11 months ago - No comments
AT&T just confirmed that there is a phone #outage currently being worked on in the San Diego area. This affects both voice and data,
preventing users from consistently being able to connect to the AT&T network to send/receive phone calls, text messages, and data.
Ticket number for the issue is #TT000010046283. No ETA for repair.
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Verizon Wireless – Northeast BlackBerry Service (And Maybe National?)
about 11 months ago - 25 comments
We’re getting reports that their may be a National Blackberry outage.
Verizon Wireless reports that there is a data outage affecting most of the Northeast, and has been for a few hours now.
Post below if you see this problem
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Verizon Wireless Service Bulletin – Tracking Number 11, 229
about 12 months ago - No comments
This just in.
To Our Valued Customer:
This Service Bulletin is provided as part of the Verizon Wireless Network Notifications Program. We have become aware of the following development which may affect your service:
Start Date: Thu Mar 12, 2009
Start Time: 09:57:00 CDT
Affected Services: Broadband Access, NationalAccess
Affected Location: Georgia/Alabama
Customer Impact: Customers in the affected locations may experience an More >
BIS Latency AT&T
about 1 year ago - No comments
TT# TT000009870340-
Customers accessing email or performing file transfer may experience latency or failure to connect message received on device.
Regions: Central, NorthEast, SouthEast, West.
Impact: BlackBerry Integrated Mail Service is unavailable for 69% of ATT BlackBerry Users of the Americas BIS 2.X.
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about 10 months ago
RIM have said that they have a gateway issue.
No fix time yet.
about 10 months ago
May be the same problem is affecting other servers in europe.
I have problem with my BES in Italy:(srp.it.blackberry.net & srp.eu).blackberry.net seems not to work.
Can anyone confirm this, please?
Thanks a lot.
about 10 months ago
In Germany there is no BB-Service avaible at the moment
about 10 months ago
By the way…every BES in Europe connects to the NOC in the UK!
about 10 months ago
SRP.eu.blackberry.com also has an issue in NL
about 10 months ago
Update.
The BIS service seems also not to work in Italy.
about 10 months ago
same problem in Switzerland
about 10 months ago
Service seems to be back just now
about 10 months ago
Update.
Everything is working now.
about 10 months ago
Our live server is based in UK our failure server is in Austria oh that didnt work then!
about 10 months ago
UK appears back up, however don’t know how stable the service is.
about 10 months ago
it would appear that the relay has come back online however it will take some time for all devices and servers to fully reconnect and restore usual service. I would give it a few hours …
about 10 months ago
Seems to be quite flakey still, not seeing any movement on delivering queued messages
about 10 months ago
Just spoken to RIM.
They logged my query with a specific ticket number, and say this issue is with their top support under reference BB122535
As just confirmed to me on the phone, this outage is covering the EMEA region, not just UK.
My BES Server (UK) SRP is currently disconnected. Had a brief reconnection around 15.04 BST, but it does not seem reliable at the moment.
RIM logged this as a ticket from me, and will email me when this is “fixed”. When I get that update, I will post it.
about 10 months ago
ours is working in the UK now (o2)
about 10 months ago
problem in Portugal no bis no pin-pin nothing
about 10 months ago
Our UK Voda connection has been stable since RIM came back 30 mins ago (15:00 BST). We are geographically very close to RIM’s NOC so that could have something to do with it.
about 10 months ago
Our BES is in Madrid, I am based in London and all is well since RIM came back online
about 10 months ago
Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.
Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0807]
Ticket Number: BB122535
Incident Window Start Date and Time: 28 April 2009 12:04:00 (GMT).
Duration: Ongoing
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.
EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
about 10 months ago
Still no official word from RIM, but just got this from o2
==========================
O2 regrets to inform you that a fault affecting our BlackBerry service was identified earlier this afternoon. This resulted in a loss of service to some of our customers. The fault is within RIM’s network. RIM & O2 engineers have been engaged and we have now been informed that service is restored.
about 10 months ago
Spoke to Voda 5 mins ago and they still had no new news and said it was ongoing. We are still fine since 15:00 BST.
about 9 months ago
Does anyone know if there is a problem with the blackberry netwaor today? as i don’t seem to be able to connect to the servers and recweive emails or access websites