Comments on: UK RIM Outage

By: hkamani

hkamani — Thu, 04 Jun 2009 09:45:45 +0000

Does anyone know if there is a problem with the blackberry netwaor today? as i don’t seem to be able to connect to the servers and recweive emails or access websites

By: stuwhite

stuwhite — Tue, 28 Apr 2009 16:24:41 +0000

Spoke to Voda 5 mins ago and they still had no new news and said it was ongoing. We are still fine since 15:00 BST.

By: Jadey

Jadey — Tue, 28 Apr 2009 16:15:38 +0000

Still no official word from RIM, but just got this from o2

==========================

O2 regrets to inform you that a fault affecting our BlackBerry service was identified earlier this afternoon. This resulted in a loss of service to some of our customers. The fault is within RIM’s network. RIM & O2 engineers have been engaged and we have now been informed that service is restored.

By: voda

voda — Tue, 28 Apr 2009 15:06:03 +0000

Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0807]

Ticket Number: BB122535

Incident Window Start Date and Time: 28 April 2009 12:04:00 (GMT).
Duration: Ongoing

The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours

By: earthwalker

earthwalker — Tue, 28 Apr 2009 14:43:38 +0000

Our BES is in Madrid, I am based in London and all is well since RIM came back online

By: stuwhite

stuwhite — Tue, 28 Apr 2009 14:31:36 +0000

Our UK Voda connection has been stable since RIM came back 30 mins ago (15:00 BST). We are geographically very close to RIM’s NOC so that could have something to do with it.

By: Henrique

Henrique — Tue, 28 Apr 2009 14:31:30 +0000

problem in Portugal no bis no pin-pin nothing

By: Andrew

Andrew — Tue, 28 Apr 2009 14:27:44 +0000

ours is working in the UK now (o2)

By: Jadey

Jadey — Tue, 28 Apr 2009 14:22:27 +0000

Just spoken to RIM.

They logged my query with a specific ticket number, and say this issue is with their top support under reference BB122535

As just confirmed to me on the phone, this outage is covering the EMEA region, not just UK.

My BES Server (UK) SRP is currently disconnected. Had a brief reconnection around 15.04 BST, but it does not seem reliable at the moment.

RIM logged this as a ticket from me, and will email me when this is “fixed”. When I get that update, I will post it.

By: Scott

Scott — Tue, 28 Apr 2009 14:21:13 +0000

Seems to be quite flakey still, not seeing any movement on delivering queued messages