Blackberry & Carrier Service Outage Information Center.
EU BlackBerry Service Outage
While all appears to be back in service at this point, there apparently was a short term BES and BIS data outage in the Europe/MiddleEast/Africa region for RIM.
This was confirmed by 2 UK carriers this morning. From our notices to the bb-outage-intl list, it looks like things went offline just before 08.00 GMT and were down for about 25-35 minutes maximum by our estimations.
Anyone continuing to experience issues, please reply below.
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Bell Mobility BlackBerry 9700 Internet Browsing Outage
about 2 months ago - 1 comment
Bel Mobility customers using the “BlackBerry Bold 9700″ are not able to browse the internet using their main BB Internet Browser since about Friday Jan 1, 2010.
A master ticket has been opened at Bell Mobility for this issue. It is Ticket# 1939366 and 1938550
UPDATE: This issue has been resolved.
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North/South America BIS Outage – 12-22-2009
about 2 months ago - 54 comments
A great number of users are reporting BBMessenger issues this afternoon, ranging all over North America and it appears South America also on all carriers. Data services seem to be affecting most users also.
As we get more information, we will post it here.
UPDATE: From our sources, RIM says the problem wll be fixed within a More >
RIM-bis-outage-17-12-2009
about 2 months ago - 55 comments
We’re getting reports from all over the country that RIM’s BIS service is down right now. At this time we have no ETA on when this will be back up again.
Reply below if your having issues and also a ticket number so we can update our post.
Updated RIM Statement:
RIM has isolated and resolved the issue More >
Sprint BIS Downtime: Sun 10/25, 2a-6a Eastern
about 4 months ago - No comments
ALERT- THIS DOWNTIME HAS BEEN CANCELED.
We’ve received the following notification from Sprint re: BIS work this Sunday:
Maintenance Start Time: 0100 CT / 0200 ET, October 25, 2009
Maintenance End Time: 0500 CT / 0600 ET, October 25, 2009
Maintenance Summary: BlackBerry Internet Service v2.x – administrative update
Region Impacted: Nationwide
Subscribers affected: 100% of BIS subscribers
Estimated duration of More >
bis.na.blackberry.com Down on 9-9-2009
about 6 months ago - 31 comments
Reported by: Multiple sources across Canada and USA.
Multiple reports from users and also myself. Pittsburgh, PA. Not Data, email, etc. BIS Site is down as well. Any info? Kinda unexpected if it’s
an upgrade…..
THIS JUST IN!.
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000011677021
Severity: 2-Medium
Description of More >
Planned Network Maintainance – BIS Service Upgrade to 2.7
about 9 months ago - 1 comment
Please see notification received from O2-UK regarding the BIS Service Upgrade.
Please see below –
What is happening?
In the early hours of Saturday 13th June 2009, RIM will update the network software behind the Blackberry Internet Service version 2.6 to 2.7.
How will this affect our customers?
Customers should not notice any changes to their BIS service, as most More >
01-Jun-2009 Degradation of RIM Blackberry BIS service
about 9 months ago - 9 comments
Some BlackBerry Internet Service (BIS) users are reporting data problems this afternoon. It appears to be affecting all carriers, at least reports have been noticed on AT&T, Verizon and TMobile, in all georgraphic areas of the US. See the trouble ticket below.
Valued Customer,
This e-mail is to inform you of a network problem that MAY affect More >
UK RIM Outage
about 10 months ago - 22 comments
Reported by: David Guillaume
RIM seems to be having a outage that’s affecting the entire UK. At this time we do not have anymore information but as it comes in, we will update the post.
EDIT: Verified by RIM that there they “are having some difficulty with our EU BlackBerry Infrastructure”.
Comments are welcome below.
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Blackberry National Outage – 4-13-2009
about 11 months ago - 2 comments
According to widespread geographic reports, there is currently a RIM data outage effecting several carriers across the United States.
From the Los Angeles area to Atlanta/Birmingham and NYC, there are reports of no email on AT&T, and similar reports on Verizon from New Jersey, T-Mobile in the Northwest as well.
BES IS working just fine but BIS More >
NA PIN/BBM issues between NA and UK (and possibly others)
about 11 months ago - No comments
Reported from: Jadey <jadey[at]blackberryforums.com>
There seems to be an issue with data between NA and UK (and possibly others) via PIN & therefore BBM.
Typical symptoms are that non-NA BBs can PIN/BBM devices in NA, but if NA BBs attempt a reply and/or new message, the non-NA contact appears unreachable in Blackberry messenger and no delivery status More >
about 10 months ago
I can confirm our BES server in London lost SRP connectivity from 0800 to 0845 this morning.
All looks to be ok now