Reported by: Charles A Ransom
Impact: BlackBerry subscribers may experience delays in registering their device or receiving new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Internet Service subscribers may experience delays in using the BlackBerry Internet Service web site or performing activities such as creating new accounts.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0781]
Incident Window Start Date and Time: 20 May 2009 21:28:00 (GMT).
Incident Window End Date and Time: 21 May 2009 03:38:00 (GMT)
Duration: 6 hour(s) and 10 minute(s)
% of Subscribers Affected: 100.00 (estimated)
This issue has now been resolved. We apologize for any inconvenience and thank you for your continued support.
EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
