Reported by: Multiple sources across Canada and USA.
Multiple reports from users and also myself. Pittsburgh, PA. Not Data, email, etc. BIS Site is down as well. Any info? Kinda unexpected if it’s
an upgrade…..
THIS JUST IN!.
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000011677021
Severity: 2-Medium
Description of Issue: Degradation of RIM BlackBerry BIS service.
Location of Issue: All Regions ;All Markets and surrounding areas
Start Time: Sep 09 2009 12:06 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email.
Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible.
31 Comments
BB BES working fine in Philadelphia Area.
Earlier today we had some issues but re-seating the sim card fixed.
- BES on AT&T in Central PA
I’m having this isuee right now I’m on verizon in northern NJ, my website’s contact form was running through my Blackberry Email, I hope emails aren’t lost, just temporarily not be received.
I am unable to log on to the BIS site for AT&T right now.
Also cannot access BIS site for Nextel
AT&T in Columbus, OH; mostly down with very intermittent email.
My wife is travelling in the Mississauga/Toronto Ontario area and is unable to send receive email on either TELUS or Rogers BlackBerry BIS accounts.
I’m in central NJ. Stopped receiving email earlier this afternoon. Have deleted account, added, resent service books…repeatedly. Nothing has helped. Have internet access but not email. Provider is Verizon.
I’m in the Philadelphia area and I have been having a problem all day.
Tampa/Orlando reporting issues.
I’m in Miami. Last email I got was 8:07AM EST. Have had issues with vzw.blackberry.net account and others. Can send but not receive.
I’m in Los Angeles with AT&T and have not had email service since 12pm.
6:35PM CDT – T-Mobile BIS is very backed up. Just received messages sent at 3PM, and have not received any messages sent since then.
Verizon, St. Louis, last email received approx. 4 pm, now 6:40 pm and nothing … they’re in my Gmail account, just not on the BlackBerry …
Tampa/Orlando down
In Westchester County NY. My gmail has not been working properly on my phone since around 3:30pm. Get a few stragglers here and there.
Please note that the outage has been reported only for BIS- not BES.
In Vermont on Verizon and cannot send or receive emails since about 4pm.
8:07PM EST, just received email sent at 8:25AM EST. Looks like BIS is going to be quite backlogged.
I picked the wrong day to wipe my Bold and install new FW. ATT / Blackberry were down all afternoon in the Phl. / So Jersey area!
No setting up with the Service books – Thanks, RIM!
I hope somebody would have the brains that if this was an upgrade, they would at least load balance so that you do not have a outage like this.
In Seattle area and use TMobile. Can not receive any email on blackberry curve. Any word?
In Denver on Verizon have not been able to send or recieve email since about 2pm MT
Crossing fingers, getting 400 emails that were backlogged…
still no email, from my gmail accounts, on my b’berry as of 9:59pm – on AT&T in Atlanta
Did not get any email from any of email accts, work, gmail, or bberry from 330 on. Just started getting them. I’m on t-mobile edge and UMA in NYC and central jersey
Well to give a quick perspective from the UK – Orange UK is down too
E Mail is restored in Westchester County NY but texting on Sprints Nextel side is still down. Works from i570 but not on the BB8350i. So Text outtage is limited to BB
Same problem down here in Peru. Browser works, calls work, text works… no emails
BIS SUCKS
My email stopped working yesterday around 5pm PT, and continously through this morning. When I sent a test message earlier it stated “Message Status: User account is in INVALID mode.” So I looked around the forums and discovered that you have to go into https://bis.na.blackberry.com and validate your email again. Now my email is working fine! Wish they would announce this to us or something though.
I have a blackberry storm 9500 which I purchased a few weeks ago mainly for e-mail which was set up by the agent but after a few days it stopped and remains so now for about a week||| this affects my business badly and I’m about to give up on RIM.