Blackberry & Carrier Service Outage Information Center.
bis.na.blackberry.com Down on 9-9-2009
Reported by: Multiple sources across Canada and USA.
Multiple reports from users and also myself. Pittsburgh, PA. Not Data, email, etc. BIS Site is down as well. Any info? Kinda unexpected if it’s
an upgrade…..
THIS JUST IN!.
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000011677021
Severity: 2-Medium
Description of Issue: Degradation of RIM BlackBerry BIS service.
Location of Issue: All Regions ;All Markets and surrounding areas
Start Time: Sep 09 2009 12:06 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email.
Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible.
No trackbacks yet.
North/South America BIS Outage – 12-22-2009
about 2 months ago - 54 comments
A great number of users are reporting BBMessenger issues this afternoon, ranging all over North America and it appears South America also on all carriers. Data services seem to be affecting most users also.
As we get more information, we will post it here.
UPDATE: From our sources, RIM says the problem wll be fixed within a More >
RIM-bis-outage-17-12-2009
about 2 months ago - 55 comments
We’re getting reports from all over the country that RIM’s BIS service is down right now. At this time we have no ETA on when this will be back up again.
Reply below if your having issues and also a ticket number so we can update our post.
Updated RIM Statement:
RIM has isolated and resolved the issue More >
Sprint BIS Downtime: Sun 10/25, 2a-6a Eastern
about 4 months ago - No comments
ALERT- THIS DOWNTIME HAS BEEN CANCELED.
We’ve received the following notification from Sprint re: BIS work this Sunday:
Maintenance Start Time: 0100 CT / 0200 ET, October 25, 2009
Maintenance End Time: 0500 CT / 0600 ET, October 25, 2009
Maintenance Summary: BlackBerry Internet Service v2.x – administrative update
Region Impacted: Nationwide
Subscribers affected: 100% of BIS subscribers
Estimated duration of More >
Planned Network Maintainance – BIS Service Upgrade to 2.7
about 9 months ago - 1 comment
Please see notification received from O2-UK regarding the BIS Service Upgrade.
Please see below –
What is happening?
In the early hours of Saturday 13th June 2009, RIM will update the network software behind the Blackberry Internet Service version 2.6 to 2.7.
How will this affect our customers?
Customers should not notice any changes to their BIS service, as most More >
01-Jun-2009 Degradation of RIM Blackberry BIS service
about 9 months ago - 9 comments
Some BlackBerry Internet Service (BIS) users are reporting data problems this afternoon. It appears to be affecting all carriers, at least reports have been noticed on AT&T, Verizon and TMobile, in all georgraphic areas of the US. See the trouble ticket below.
Valued Customer,
This e-mail is to inform you of a network problem that MAY affect More >
EU BlackBerry Service Outage
about 10 months ago - 1 comment
While all appears to be back in service at this point, there apparently was a short term BES and BIS data outage in the Europe/MiddleEast/Africa region for RIM.
This was confirmed by 2 UK carriers this morning. From our notices to the bb-outage-intl list, it looks like things went offline just before 08.00 GMT and were More >
Blackberry National Outage – 4-13-2009
about 11 months ago - 2 comments
According to widespread geographic reports, there is currently a RIM data outage effecting several carriers across the United States.
From the Los Angeles area to Atlanta/Birmingham and NYC, there are reports of no email on AT&T, and similar reports on Verizon from New Jersey, T-Mobile in the Northwest as well.
BES IS working just fine but BIS More >
TMo dataoutage Southern California
about 11 months ago - No comments
Just an FYI: Maor data #outage on Tmobile in at least Southern California. No data period for any phone GSM access only, confirmed with many users, unsure of scale of outage.
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New Mail List for Exchange Admins
about 11 months ago - No comments
http://www.dataoutages.com/mailman/listinfo/exchange-admin
Exchange-Admin is a list where Administrators can ask questions and help each other with problems they are having with Exchange and various devices that connect to it. This list is not moderated.
A RSS feed will be added as the list get’s moving.
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BIS 2.6 Upgrade for North America this weekend
about 11 months ago - No comments
Starting sometime Saturday, 3-21-2009 BIS should be upgraded to 2.6. The features included with this upgrade can be found at http://www.blackberrynews.com/2009/02/20/hot-new-bis-26-features-released-by-rim-expect-rollout-soon/
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about 6 months ago
BB BES working fine in Philadelphia Area.
about 6 months ago
Earlier today we had some issues but re-seating the sim card fixed.
- BES on AT&T in Central PA
about 6 months ago
I’m having this isuee right now I’m on verizon in northern NJ, my website’s contact form was running through my Blackberry Email, I hope emails aren’t lost, just temporarily not be received.
about 6 months ago
I am unable to log on to the BIS site for AT&T right now.
about 6 months ago
Also cannot access BIS site for Nextel
about 6 months ago
AT&T in Columbus, OH; mostly down with very intermittent email.
about 6 months ago
My wife is travelling in the Mississauga/Toronto Ontario area and is unable to send receive email on either TELUS or Rogers BlackBerry BIS accounts.
about 6 months ago
I’m in central NJ. Stopped receiving email earlier this afternoon. Have deleted account, added, resent service books…repeatedly. Nothing has helped. Have internet access but not email. Provider is Verizon.
about 6 months ago
I’m in the Philadelphia area and I have been having a problem all day.
about 6 months ago
Tampa/Orlando reporting issues.
about 6 months ago
I’m in Miami. Last email I got was 8:07AM EST. Have had issues with vzw.blackberry.net account and others. Can send but not receive.
about 6 months ago
I’m in Los Angeles with AT&T and have not had email service since 12pm.
about 6 months ago
6:35PM CDT – T-Mobile BIS is very backed up. Just received messages sent at 3PM, and have not received any messages sent since then.
about 6 months ago
Verizon, St. Louis, last email received approx. 4 pm, now 6:40 pm and nothing … they’re in my Gmail account, just not on the BlackBerry …
about 6 months ago
Tampa/Orlando down
about 6 months ago
In Westchester County NY. My gmail has not been working properly on my phone since around 3:30pm. Get a few stragglers here and there.
about 6 months ago
Please note that the outage has been reported only for BIS- not BES.
about 6 months ago
In Vermont on Verizon and cannot send or receive emails since about 4pm.
about 6 months ago
8:07PM EST, just received email sent at 8:25AM EST. Looks like BIS is going to be quite backlogged.
about 6 months ago
I picked the wrong day to wipe my Bold and install new FW. ATT / Blackberry were down all afternoon in the Phl. / So Jersey area!
No setting up with the Service books – Thanks, RIM!
about 6 months ago
I hope somebody would have the brains that if this was an upgrade, they would at least load balance so that you do not have a outage like this.
about 6 months ago
In Seattle area and use TMobile. Can not receive any email on blackberry curve. Any word?
about 6 months ago
In Denver on Verizon have not been able to send or recieve email since about 2pm MT
about 6 months ago
Crossing fingers, getting 400 emails that were backlogged…
about 6 months ago
still no email, from my gmail accounts, on my b’berry as of 9:59pm – on AT&T in Atlanta
about 6 months ago
Did not get any email from any of email accts, work, gmail, or bberry from 330 on. Just started getting them. I’m on t-mobile edge and UMA in NYC and central jersey
about 6 months ago
Well to give a quick perspective from the UK – Orange UK is down too
about 6 months ago
E Mail is restored in Westchester County NY but texting on Sprints Nextel side is still down. Works from i570 but not on the BB8350i. So Text outtage is limited to BB
about 6 months ago
Same problem down here in Peru. Browser works, calls work, text works… no emails
BIS SUCKS
about 6 months ago
My email stopped working yesterday around 5pm PT, and continously through this morning. When I sent a test message earlier it stated “Message Status: User account is in INVALID mode.” So I looked around the forums and discovered that you have to go into https://bis.na.blackberry.com and validate your email again. Now my email is working fine! Wish they would announce this to us or something though.
about 6 months ago
I have a blackberry storm 9500 which I purchased a few weeks ago mainly for e-mail which was set up by the agent but after a few days it stopped and remains so now for about a week||| this affects my business badly and I’m about to give up on RIM.