A great number of users are reporting BBMessenger issues this afternoon, ranging all over North America and it appears South America also on all carriers. Data services seem to be affecting most users also.
As we get more information, we will post it here.
UPDATE: From our sources, RIM says the problem wll be fixed within a couple hours to a day max.
UPDATE #2:
AT&T Email… this should hold pretty true cross carriers:
Valued Customer,
This e-mail is to provide an update to a network problem that MAY affect your Mobile Service.
Trouble Ticket: TT000012693195
Severity: 1-High
Description of Issue: Degradation of RIM Blackberry services
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Dec 22 2009 04:30 PM PST
Symptoms you MAY experience: RIM Blackberry BES/BIS users may be unable to send/receive messages or may have difficulty connecting to the network.
End Time: Unknown
UPDATE: RIM is performing emergency maintenance on the RIM network which is expected to take 6-8 hours. During the maintenance little or no traffic is expected to pass. Next update will be sent after 6 AM.
Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Mobility Enterprise Customer Maintenance Center at 888-334-3787+PIN for more information.
UPDATE #3
“A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
“RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.”
UPDATE #4
Impact: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, integrating third-party email accounts, or viewing email attachments.
Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers.
Note: The Core Mail service for BlackBerry Infrastructure was unavailable as of 18:33 (EST).
Incident Window Start Date and Time: 22 December 2009 13:45:00 (EST).
Duration: Ongoing
% of Subscribers Affected: 100.00 (estimated)
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.
EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
Post your findings in the comments below.
