Posts tagged Maintainance

Planned Network Maintainance – BIS Service Upgrade to 2.7

Jun 12th

Posted by audit in Outage News

1 comment

Please see notification received from O2-UK regarding the BIS Service Upgrade.

Please see below –

What is happening?

In the early hours of Saturday 13th June 2009, RIM will update the network software behind the Blackberry Internet Service version 2.6 to 2.7.

How will this affect our customers?

Customers should not notice any changes to their BIS service, as most of the changes are behind the scenes.

How will this affect me as an advisor?

The new 2.7 version has got all the same functionality as before, with a few added extra’s. No existing BIS features will be removed.

There is one change you need to be aware of:

The menu structure within the Email Settings application is slightly different. The most crucial change to be aware of is that the Send Service Books command has been removed from the main Services and Settings menu, into the Help menu. The menu path is now Email Settings – Help – Send Service books.

, ,

RIM Scheduled Maintenance Outage – 12 October

Oct 1st

Posted by audit in Outage News

No comments

**Editorial Note: This one looks like something more substantial for a software upgrade. Note the estimated 4 hour estimated service impact.

BBCHG34475 Critical-S1 Severity Maintenance (New) for BlackBerry All Provisioning service for subscribers of *The Americas Network (MULT)
This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Provisioning System — software update

Impact: BlackBerry subscribers may be unable to register their
device or receive new service books during the maintenance.
BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG34475

“    Change Window Start Date and Time: 12 October 2008 02:00:00 (EDT)
“    Change Window End Date and Time: 12 October 2008 06:00:00 (EDT)
“    Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
“    % of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Upgrade

, ,