Posted by audit on March 12, 2009 – 1:13 pm
This just in.
To Our Valued Customer:
This Service Bulletin is provided as part of the Verizon Wireless Network Notifications Program. We have become aware of the following development which may affect your service:
Start Date: Thu Mar 12, 2009
Start Time: 09:57:00 CDT
Affected Services: Broadband Access, NationalAccess
Affected Location: Georgia/Alabama
Customer Impact: Customers in the affected locations may experience an interruption in service.
Tracking Number: 11229
Efforts to restore full service to those affected customers are in progress. We will update you periodically on the status and will inform you when service is restored. Although you are receiving this notice, your service at your location may not be impacted. We appreciate your patience.
Thank you,
Verizon Wireless
Posted by audit on December 9, 2008 – 2:50 pm
Dataoutages.com is proud to announce our newest list,
http://www.dataoutages.com/mailman/listinfo/bb-outage-intl
This list is in response to the many requests that I’ve received about having an international mail list that doesn’t cover just the USA and Canada.
We hope that you will find it usefull for our oversea’s people. We will have a RSS feed of it after we start getting some posts going.
Thank you
Posted by audit on November 14, 2008 – 2:02 pm
An e-mail functionality issue has been identified within the BIS system. At this time it appears to be a network upgrade or adjustment to the BIS system which is causing customers to lose the send or receive capability on a blackberry.
This issue has not been posted on the Rogers “Whiteboard” and may not be as there is a resolution to allow
customers access to their e-mail once again
To return the blackberry functionality for sending and receiving e-mails please follow the guidelines below for a more timely and educational troubleshooting experience for customers encountering this issue:
Send Service Books from BIS Admin
* Direct the Customer to Redirect to the right page and login *
Educate the customer on “Send Service Books” from BIS site
Test Functionality (Send and Receive on the Blackberry)
Powercycle at this point if necessary and try again
These steps should have customers sending and receiving e-mails once again on their Blackberry. Having these customers go to the BIS site to identify a way of sending service books to their own device without calling in will help eliminate potential calls back into Rogers for this same issue.
Regards,
Rogers Blackberry Tech
Posted by audit on October 1, 2008 – 2:17 pm
High-S2 Severity Maintenance (New) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)
Maintenance Summary: BlackBerry Infrastructure v3.4 — deployment of Service Pack 1
Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG35324
“ Change Window Start Date and Time: 11 October 2008 02:00:00
“ (EDT) Change Window End Date and Time: 11 October 2008 06:00:00
“ (EDT) Estimated Duration of Service Impact: 0 hour(s) and 5 minute(s)
“ % of Subscribers Affected: 100.00 (estimated)
Purpose: Vendor Software Upgrade
EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours
Posted by audit on September 15, 2008 – 3:26 pm
Posted today to the DataOutages forum at BlackBerryForums.com was this AT&T “tower outage” listing, apparently all resulting from Hurricane Ike moving up through the Midwest states:
Central Region:
Ohio / West PA: 326 GSM sites out of service; 24 UMTS sites out of service
Houston, South Texas: 460 GSM sites out of service; 302 UMTS sites out of service
Ft. Smith/Little Rock, Arkansas: 6 GSM sites out of service; 2 UMTS sites out of service
Chicago, Illinois: 11 GSM sites out of service; 6 UMTS sites out of service
Central Illinois surrounding areas: 3 GSM sites out of service; 0 UMTS sites out of service
St. Louis, Missouri: 7 GSM sites out of service; 0 UMTS sites out of service
North & Central Texas Markets: 15 GSM sites out of service; 1 UMTS site out of service
Southeast Region:
Tennessee / Evansville, KY: 37 GSM sites out of service; 5 UMTS sites out of service
Tennessee / Louisville, KY: 75 GSM sites out of service; 35 UMTS sites out of service
Lafayette, Louisiana: 8 GSM sites out of service; 0 UMTS sites out of service
New Orleans, Louisiana: 10 GSM sites out of service; 0 UMTS sites out of service
Northeast Region:
Upstate New York: 7 GSM sites out of service; 3 UMTS sites out of service
For more info:
http://www.dataoutages.com
http://www.blackberryforums.com/network-outages-powered-dataoutages-com/150111-att-cing-outage.html
