Posts tagged PIN

NA PIN/BBM issues between NA and UK (and possibly others)

Mar 30th

Posted by audit in Outage News

No comments

Reported from: Jadey <jadey[at]blackberryforums.com>

There seems to be an issue with data between NA and UK (and possibly others) via PIN & therefore BBM.

Typical symptoms are that non-NA BBs can PIN/BBM devices in NA, but if NA BBs attempt a reply and/or new message, the non-NA contact appears unreachable in Blackberry messenger and no delivery status appears on PIN
messages.

I tested this with a contact at RIM 10 minutes ago (he is in Canada) and he could not get a PIN message to me.  He received my PIN, although it shows as D not R on BB.
UK-UK is fine.

I have logged this with RIM, my reference is RQST00006633925.

Am waiting for update from RIM.

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Blackberry bb pin not working across all carriers.

Feb 12th

Posted by audit in Outage News

2 comments

ROGERS pinning (pin to pin)not  working montreal and toronto

Been down at least 30mins, 1:51 was last successful transmission

tried from 3 different devices and accounts.

EDIT:
This appears to be happening across all carriers.

EDIT
The Rogers Enterprise Service Centre has been advised of the following unplanned outage :

Notification Type: Unplanned (New)

Service Affected: Mobitex/GPRS/EDGE/HSDPA Blackberry

Area Affected: National

Start Date: Thursday, February 12th, 2009
Start Time: 01:26 PM (EST)
End Date: No ETTR available at this time
End Time: No ETTR available at this time

Work Summary: Customers with Blackberry devices may experience delays in receiving PIN messages and may receive an “x” when sending PIN messages.

Additional Comments/Update: RIM is currently working on resolving this issue.

EDIT
From: BlackBerry Network Notifications [mailto:notifications@blackberry.net]
Sent: Thursday, February 12, 2009 2:27 PM
To: [email address]
Subject: BB113722 (New) S3 Severity Incident for BlackBerry PIN to PIN service for subscribers of *The Americas Network (MULT)

Impact: BlackBerry subscribers may experience delays in receiving PIN messages and may receive an “x” when sending PIN messages. [0744]

Ticket Number: BB113722

Incident Window Start Date and Time: 12 February 2009 13:26:24 (EST).
Duration: Ongoing

The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

EST = GMT – 5 hours
EDT = GMT – 4 hours
AEST = GMT + 10 hours

International issue,happening only in the americas at this point.

Comment below.

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