Blackberry & Carrier Service Outage Information Center.
Posts tagged Rogers
Blackberry Maintenance Notification – Canada January 17th, 2010
Jan 12th
The Rogers Enterprise Service Centre has been advised of the following planned maintenance activity
Notification Type: Planned (New)
Service Affected: GPRS/EDGE/HSDPA Blackberry/Blackberry Enterprise Server
Area Affected: National
Date: Sunday, January 17th, 2010
Start Time: 02:00 AM (EDT)
End Time: 06:00 AM (EDT)
Estimated Outage Length: 10 minutes
Work Summary: Rogers customer with Blackberry devices may be unable to send or receive messages during the maintenance. They may also be unable to register their device, roam in another location, or use other services such as Internet browsing. At the same time, BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during this maintenance.
Rogers quebec down for 3G service
May 12th
Reported by: Horizon Wireless
There’s an outage right now in quebec, for 3G service. Was just confirmed by Rogers Technical service. No data is going through. No ETA when things will be running smooth again.
With Regards,
The Horizon Team
HorizonWireless
Technical Services
OFFICE:514-661-2800
TOLLFREE:1-888-777-1255
FAX:450-687-0476
service@HorizonWirelessOnline.com
MSN: repaircellular@hotmail.com
G-TALK: repaircellular@gmail.com
www.HorizonWirelessOnline.com
Rogers Scheduled Maintenance: Nov. 28
Nov 25th
The Rogers Enterprise Service Centre has been advised of the following planned maintenance activity.
- Notification Type: Planned (New)
- Service Affected: GPRS & HSPA
- Area Affected: Atlantic Canada, Québec and Ontario.
- Date: Friday, November 28th, 2008
- Start Time: 12:00 AM (EST)
- End Time: 06:00 AM (EST)
- Estimated Outage Length: 30 minutes
Work Summary: Some customers in the affected area may experience interrupted data connectivity.
Rogers BIS Outage 14 Nov 2008
Nov 14th
An e-mail functionality issue has been identified within the BIS system. At this time it appears to be a network upgrade or adjustment to the BIS system which is causing customers to lose the send or receive capability on a blackberry.
This issue has not been posted on the Rogers “Whiteboard” and may not be as there is a resolution to allow
customers access to their e-mail once again
To return the blackberry functionality for sending and receiving e-mails please follow the guidelines below for a more timely and educational troubleshooting experience for customers encountering this issue:
Send Service Books from BIS Admin
* Direct the Customer to Redirect to the right page and login *
Educate the customer on “Send Service Books” from BIS site
Test Functionality (Send and Receive on the Blackberry)
Powercycle at this point if necessary and try again
These steps should have customers sending and receiving e-mails once again on their Blackberry. Having these customers go to the BIS site to identify a way of sending service books to their own device without calling in will help eliminate potential calls back into Rogers for this same issue.
Regards,
Rogers Blackberry Tech
Rogers Outage; Alberta 11/13/08
Nov 13th
The Rogers Enterprise Service Centre has been advised of the following Unplanned outage:
Notification Type: Unplanned (New)
Service Affected: GSM & GPRS
Area Affected: Two areas within the province of Alberta, from High Level in the North to Grande Prairie in the South, and from Peace River in the East to Prespatou in the West. Also from Mayerthorpe in the North to Brazeau Dam in the South, and from Spruce Grove in the East to Edson in the West.
Start Date: Thursday, November 13th, 2008
Start Time: 01:57 PM (EST)
End Date: No ETTR available at this time
End Time: No ETTR available at this time
Summary: GSM and GPRS services may be reduced in the affected area.
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