Posted by audit on July 7, 2010 – 12:21 pm
Filed under Outage News
Tagged as Outage, Rogers
The Rogers Enterprise Service Center has been advised of the following unplanned maintenance activity
Notification Type: Unplanned (New)
Service Affected: Blackberry
Area Affected: National
Date: Wednesday, July 07, 2010
Start Time: 11:40 PM (EDT)
End Date: TBD
End Time: TBD
Estimated Outage Length: TBD
Work Summary: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
Posted by audit on January 12, 2010 – 9:21 am
The Rogers Enterprise Service Centre has been advised of the following planned maintenance activity
Notification Type: Planned (New)
Service Affected: GPRS/EDGE/HSDPA Blackberry/Blackberry Enterprise Server
Area Affected: National
Date: Sunday, January 17th, 2010
Start Time: 02:00 AM (EDT)
End Time: 06:00 AM (EDT)
Estimated Outage Length: 10 minutes
Work Summary: Rogers customer with Blackberry devices may be unable to send or receive messages during the maintenance. They may also be unable to register their device, roam in another location, or use other services such as Internet browsing. At the same time, BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during this maintenance.
Posted by audit on May 12, 2009 – 12:14 pm
Filed under Outage News
Tagged as 3G, Rogers
Reported by: Horizon Wireless
There’s an outage right now in quebec, for 3G service. Was just confirmed by Rogers Technical service. No data is going through. No ETA when things will be running smooth again.
With Regards,
The Horizon Team
HorizonWireless
Technical Services
OFFICE:514-661-2800
TOLLFREE:1-888-777-1255
FAX:450-687-0476
service@HorizonWirelessOnline.com
MSN: repaircellular@hotmail.com
G-TALK: repaircellular@gmail.com
www.HorizonWirelessOnline.com
Posted by audit on November 14, 2008 – 2:02 pm
An e-mail functionality issue has been identified within the BIS system. At this time it appears to be a network upgrade or adjustment to the BIS system which is causing customers to lose the send or receive capability on a blackberry.
This issue has not been posted on the Rogers “Whiteboard” and may not be as there is a resolution to allow
customers access to their e-mail once again
To return the blackberry functionality for sending and receiving e-mails please follow the guidelines below for a more timely and educational troubleshooting experience for customers encountering this issue:
Send Service Books from BIS Admin
* Direct the Customer to Redirect to the right page and login *
Educate the customer on “Send Service Books” from BIS site
Test Functionality (Send and Receive on the Blackberry)
Powercycle at this point if necessary and try again
These steps should have customers sending and receiving e-mails once again on their Blackberry. Having these customers go to the BIS site to identify a way of sending service books to their own device without calling in will help eliminate potential calls back into Rogers for this same issue.
Regards,
Rogers Blackberry Tech
